from Hacker News

What are the reasons of NewRelic's exponential growth?

by growthape on 2/28/15, 10:40 AM with 2 comments

NewRelic is one of the finest software as a service companies today. They filed their IPO last year in November. I really want to know about how they accelerated growth and how they accessed a very difficult consumer base aka developers and won their hearts. Obviously, their product is awesome but there must be some key growth factors.
  • by smt88 on 2/28/15, 10:56 AM

    I strongly disagree that developers are a difficult consumer base. They're actually one of the easiest, and I'm constantly on the lookout for something to sell to them.

    Why? They're smart, inquisitive, and have money. In very few industries do you get all three of those things.

    Most importantly, great developers are also lazy. Someone who pathologically tries to automate things hates doing tedious work, and profiling, reading logs, and setting up alert systems is tedious, mindless work.

    In fact, when developers find something that seems like it could be tedious or repetitive, they'll generally Google a solution, rather than just doing it. That makes it much easier to market something to them.

    New Relic simply identified a need for this nearly-perfect market, and they weren't "schlep blind"[1]. If you don't know why it's a schlep, try scaling a system like theirs. It's a nightmare.

    Edit: If you don't believe devs are a great market, look at some of the other meteoric rises in recent years: Stripe and Slack. They did something that many other companies had already been doing, but they did it in a much more developer-friendly way.

    1. http://paulgraham.com/schlep.html