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Show HN: Helpful – Community-built support software

by chrislloyd on 7/31/14, 5:33 PM with 10 comments

  • by ivasilov on 7/31/14, 6:51 PM

    For people who are wondering what sets Helpful apart from all the other support tools out there, do note that this is built entirely on Assembly. This means, its ownership is split between the people developing it. Hopefully, this will lead to new open-source business models, which we can all agree on, are a healthy alternative.

  • by veeti on 7/31/14, 6:27 PM

    Is the conversation pricing based on monthly conversations or "forever"?

  • by nacs on 8/1/14, 2:43 PM

    Seems to be broken after signing up and logging in.

    JS console shows websocket errors from your Pusher account being over quota:

      Error: Invariant Violation: unmountComponent(): Can only unmount a mounted component. application-2f12875292642440acb371cf86b33623.js:16
  Firefox can't establish a connection to the server at wss://ws.pusherapp.com/app/91e530f27b964fcff907?protocol=7&client=js&version=2.1.6&flash=false. pusher.min.js:71
  "Pusher : Error : {"type":"WebSocketError","error":{"type":"PusherError","data":{"code":4004,"message":"Account over quota"}}}"
    It's probably not a good idea to depend on an active Websocket connection for reading the customer messages/inbox. Plain XMLHTTP requests may work better (more compatible with firewalls/browsers).

  • by nobodysfool on 7/31/14, 6:36 PM

    So, essentially this is just a hosted 'contact us' form, which sends emails?

  • by phleet on 7/31/14, 7:03 PM

    The link to "Assembly" in the page footer is broken.

  • by gozmike on 7/31/14, 6:29 PM

    This is beautiful in its simplicity. Kudos! As I mentioned on the thread on your medium post, we believe like you in the need for simplicity around support.

    Check out http://supportkit.io - we're building it to be a completely free solution for support of mobile apps.

    Happy to talk about how Helpful might fit into this.