by huskyr on 11/13/12, 8:58 PM
I thought this would be a 'behind the scenes' look at Twitter, the company. However, it's about using Twitter as a support channel at 37signals.
by ry0ohki on 11/13/12, 8:19 PM
Interesting that they encourage Twitter as a support channel, as a user I like Twitter for support, but as a company I absolutely loathe it. It's hard to get details and follow up, and if anything requires an explanation or sensitive details you need to get an email anyway...
by breckenedge on 11/13/12, 8:39 PM
Looking closely at the main screenshot, I only see one tweet related to product support. Look forward to future posts discussing their filtering methods. Raw word list? Bayesian learning? 440+ tweets is not insignificant, but experience tells me this takes about 3 or 4 hours per day just to manually identify/categorize using a sane level of effort.
by snowwrestler on 11/13/12, 10:42 PM
The description of the requirements sounds like a very close match with what ExactTarget's "SocialEngage" service offers. If you checked it out and dismissed it, I'd be interested to hear why.