by fbelzile on 12/4/24, 1:53 PM with 67 comments
by qmarchi on 12/4/24, 2:49 PM
To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved.
However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world.
It's an extremely hard problem to solve, but I don't think anyone has got it right. I'll be playing devil's advocate in the comments. Keep me busy for my flights.
by clord on 12/4/24, 3:16 PM
Hence abuse is a local thing too. One can be getting flagged in one region but not in another. ‘Abuse’ amounts to getting certain flags auto-applied in some locations or whatever. Should not affect the account itself though.
by oidar on 12/4/24, 2:43 PM
by xmuslims on 12/4/24, 3:02 PM
by anoncow on 12/4/24, 2:48 PM