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Ask HN: Is this the norm nowadays for big tech customer service?

by Jeema101 on 4/11/24, 4:17 PM with 1 comments

Earlier this week I signed up for LinkedIn Premium (which is $40 a month after a 30 day trial). Today I attempted to sign in to my account, and was greeted with a notice that I am locked out due to 'suspicious activity'.

Normally in a situation like this, I would contact customer service and get it resolved. Unfortunately there doesn't appear to be any email contact for LinkedIn customer service that I can find online anywhere. Nor does there appear to be any live chat option unless you have LinkedIn Premium membership and are signed in. But I can't sign in because I'm locked out!

The only recourse that is being offered to me is to upload a government issued ID, or else presumably I am locked out forever. This seems absurd considering I just signed up for a paid subscription. Do they want my money or not?

Is this the norm nowadays for big tech customer service? I work for a small online company and we at least offer online live chat support for anyone who needs it.

EDIT: I managed to get this resolved. For anyone else facign a similar situation in the future: I first went here to report an account access issue: https://www.linkedin.com/help/linkedin/ask/TS-RHA They then sent me an email asking again for a government ID. I responded saying that this was not acceptable because I'm a Premium subscriber. At that point, an actual person then responded and unlocked the account.

  • by lnxg33k1 on 4/11/24, 4:21 PM

    I wish Linkedin was not so common for companies, just Today I received a message from a hiring manager, asking me for an interview, saying my profile was interesting but somehow linkedin just sent a rejection email without them knowing it. I have been looking for a job for the past few months and only been rejected, even if I checked all the boxes, something is going on there