from Hacker News

Websites and APIs on Render are unavailable due to Cloudflare network errors

by bgoldste on 8/11/23, 4:25 AM with 46 comments

  • by anurag on 8/11/23, 4:39 AM

    --- edit ---

    Everything is back up. We're waiting for Cloudflare's RCA and will follow up with additional Render context right after.

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    (Render CEO) While Cloudflare investigates the issue on their end, we're also working on ways to bypass Cloudflare.

    Really sorry about this, folks. We'll keep https://status.render.com updated and will post an RCA once things calm down.

    Cloudflare have declared an incident at https://www.cloudflarestatus.com/incidents/2xffnv666yd7.

    In case you're wondering, we use Cloudflare to keep Render's network up during DDoS attacks. Both Render and our customers are often targeted. We've already started building a product that lets customers bypass Cloudflare altogether, and I expect we'll see more demand for it after today's incident.

  • by 015a on 8/11/23, 4:26 PM

    I'm going to share a, probably, controversial opinion. That opinion is: I can't stand an outage title like "Websites and APIs on Render are unavailable due to Cloudflare network errors". Its passing blame. I run an app or two on Render. I don't pay Cloudflare; I pay Render. Take responsibility for the infrastructure decisions that you make, for your customers; don't pass blame to your infrastructure providers.

  • by Sytten on 8/11/23, 12:14 PM

    Resolved now, but an hour of downtime really shows you why you are paying for bigger cloud providers with an SLA and customer support. Honestly I wish we could have turned cloudflare off for the time of the issue vs having our api being down...

    Maybe time to consider multiple CDN providers as an abstraction like you consider AWS/GCP as an abstraction.

  • by jamil7 on 8/11/23, 5:58 AM

    Kind of worrying that something like Cloudflare is so deeply baked into Render and customers don’t have a choice on whether or not they’re using it.

  • by shash7 on 8/11/23, 4:42 AM

    It seems to be an error on Cloudflare's site. Render seems to be using Cloudflare in some integral capacity which has turned it toast.

    As a render customer, its affecting us too. Hope Cloudflare fixes this asap.

  • by psnehanshu on 8/11/23, 5:51 AM

    Cloudflare just published a resolution 7 minutes ago.

  • by anaganisk on 8/11/23, 7:12 AM

    Unrelated but the choice of background(white) and choice of color(white) of the title in the "hero" section of the website is poor on mobile. I assume the site UI wasn't tested on mobile? https://i.imgur.com/M1n6SYv.jpg

  • by gregsadetsky on 8/11/23, 5:13 AM

    render.com down, our sites hosted there down as well... it sucks but it happens.

    best of luck render & cloudflare teams!

    EDIT: it's back! yay

  • by nik736 on 8/11/23, 1:22 PM

    So Render is single homed to Cloudflare?