from Hacker News

My Netlify account has been suspended, I don’t know why?

by kaishiro on 7/26/23, 3:54 AM with 108 comments

• by maccard on 7/26/23, 7:42 AM

  This headline is definitely not correct - the actual heajne should be "some reports of free tier users being locked out of their netlify support".

  I've worked with small providers who don't provide an SLA on support for a $9 tier, and I've worked with large providers with a 2 hour SLA - I can't say that the 2 hour SLA is alway better.

  That said, if you rely on something it's incredibly naive to use a free tier and then feel indignant on a forum when you can't immediately get a response.

• by capybara_2020 on 7/26/23, 7:54 AM

  I think this has been happening for a while.

  I got hit with a random suspension 4-6 months ago. Nothing important there, it was a personal test site and it was a free account. I think there was an option to appeal. Tried that but did not hear back from them. So I just dropped it.

  They might have become more aggressive now for what ever reason.

  One reason I am trying to shift back to bare metal servers. I had problems with almost all cloud providers(mostly sudden bills with crazy amounts. Plus a lot of them being a nightmare to move off of.). Bare metal is cheaper to run once you get it operational. But takes longer to setup and manage till you get it automated.

• by thecodeboy on 7/26/23, 12:06 PM

  Netlify allows users to register domains on their platform.

  Wonder if suspended users have a way to transfer their domains to a different registrar.

  It seems one should use a registrar whose primary business is selling domains, and host their content elsewhere.

• by MissTake on 7/26/23, 5:26 PM

  Apparently (according to a post in the link) the following is from their “Sales Team”: Unsure if this is true, if so, WTF?

  —- “Pro” and “Business” are both self-serve tier plans the support offering there is the same. Currently the support offering is email support with no guaranteed response time. Our self-serve tier is for prototyping, hobbyist or smaller projects and therefore we don’t expect projects with urgent needs or requirements that go beyond self-serve on our self-serve tier. Our enterprise plans are suited for for projects that require more timely responses and more specific attention.

• by bovermyer on 7/26/23, 2:37 PM

  I'm not having this issue, but since I'm on a free account, it has me spooked.

  I might migrate my site to my own VPS this weekend, just to be safe.

• by RadixDLT on 7/26/23, 8:54 PM

  The free account is meant for testing purposes.

• by Album5465 on 7/26/23, 2:17 PM

  My free account got suspended as well. Might this be related to the "cost-cutting" initiatives at Netlify?

• by yieldcrv on 7/26/23, 3:26 PM

  so basically what we have is a broken software update that Netlify won’t look at because they point and say there is no SLA for free tiers

  so we can blame the initial thing on incompetence over malice, but then the second thing over incompetent malice because some support staffer can’t act like a human with empathy

• by RadixDLT on 7/26/23, 8:52 PM

  have you tried coolify?