by anon223345 on 5/30/23, 1:06 PM with 121 comments
Years ago I made a google group for google cloud administration
A company in Spain, a bunch of startups, etc have added that google group (by accident) as an IAM user with varying level of roles attached
I now have billing access to one account, admin access to another, can just hop into the database of at least two of the accounts
I try to reach out to google support but because I don’t have “business” or “enterprise” level support I can’t even submit a ticket
I’m trying to let them know but can’t, they do t do chat, no phone number, even billing contact is an automated chatbot only
GCloud should have like “emergency reach out to a person” link or something
by leesalminen on 5/30/23, 3:15 PM
I submitted a ticket to the support team advising them in painstaking detail the steps needed to reproduce this vulnerability. They could also look at my account and see that I got stuff without paying.
A couple days later I got a reply from a support manager that my concern wasn’t valid and there was no bug.
The next week I happened to be at a conference where the company in question was a sponsor. So, I visited their booth and spoke with the VP of Eng. He asked me to forward the ticket to security@. Within 8 hours I got a reply from them saying that they had fixed the bug.
I guess I’m saying that even if Google let you submit a support ticket it might get ignored because they aren’t trained to deal with security reports.
by tazjin on 5/30/23, 3:49 PM
You can also assume that by virtue of you having posted this here and being on the frontpage, it's probably made it to the internal Google SRE IRC chat by now and someone is trying to find a contact. This almost always works :)
Maybe edit your OP with a way to contact you, so that someone can reach out.
by invalidname on 5/30/23, 3:13 PM
Don't go into these accounts at all. Not even to try and help/contact them. Laws about this are very vague and no one within the ORG would want to admit that they made a mistake by adding you.
by elzbardico on 5/30/23, 3:24 PM
I think you have better chances contacting people in the org who added your group to those roles.
by anon223345 on 5/30/23, 9:12 PM
—- Hi,
Thanks again for your report.
I've filed a bug with the responsible product team based on your report. The product team will evaluate your report and decide if a fix is required. We'll let you know if the issue was fixed.
Regarding our Vulnerability Reward Program: At first glance, it seems this issue is not severe enough to qualify for a reward. However, the VRP panel will take a closer look at the issue at their next meeting. We'll update you once we've come to a decision.
If you don't hear back from us in 2-3 weeks or have additional information, let us know!
Regards, Google Security Team
by crazygringo on 5/30/23, 4:38 PM
This isn't a bug, it's a feature. If you want to do the right thing, the correct course of action isn't to notify Google, it's to send an e-mail to the companies so they can revoke access to the group. It's not Google's problem.
Or if you don't want to deal with that and the group isn't used for anything anymore and you still want to be a good citizen, just delete everybody else from the group.
by thecarokann on 5/30/23, 3:53 PM
by Trencin on 5/30/23, 3:57 PM
by kevingmccall on 5/30/23, 7:17 PM
by LinuxBender on 5/30/23, 1:14 PM
by wheaties on 5/30/23, 3:08 PM
Good luck. You're trying to do the right thing but if they lawyer you, remind them they added you not you added them.
by boilerupnc on 5/30/23, 3:43 PM
1. One from the party wanting to add the group to their account. Based on a prior comment, sounds like you are prompted to confirm an external group being added as admin.
2. One from the party administering/owning an external google group being requested to be added. Is there any confirmation here?
Without the 2nd confirm, I start imagining security exposures in the family of Ransomware - let's call it "RansomAdd". You randomly add external google groups until you get someone to poke around "too much" and then threaten them with legal action unless they pay up. Ugh.
by jacobsenscott on 5/30/23, 3:43 PM
by oaksoul on 5/30/23, 6:22 PM
https://issuetracker.google.com/issues/new?component=187161&...
I was told "issuetracker" generates messages directly to support/engineering teams and they do look into it.
Submit a "defect" and they will answer.
by lopkeny12ko on 5/30/23, 3:58 PM
by pirsquare on 5/30/23, 6:08 PM
FWIW, 3 months ago they shutdown my servers for some minor issue and I'm only able to get them to reactivate after a week.
by AtNightWeCode on 5/30/23, 6:26 PM
If it is not too much hassle I would create a new group, switch to it and delete the old one. This is just one of many reasons corps add prefixes to their naming conventions in the cloud.
I would not go down the path of contacting the companies. You have to see it from their point of view when it comes to security and legal processes. Just because you know that you have not done anything wrong does not mean anything for how they will proceed. They will start from the objectives. Somebody has access to our stuff.
by nopoint on 5/30/23, 3:49 PM
by slowmotiony on 5/30/23, 3:39 PM
by anon223345 on 5/30/23, 4:59 PM
That would really help my career and life if I get that!
I won’t do anything with the accounts I accidentally have access to
by darkwater on 5/30/23, 3:52 PM
by TurkishPoptart on 6/1/23, 4:33 PM
by anon223345 on 6/1/23, 8:49 PM
They said they’re gonna see if it’s worth fixing and will get back to me. They didn’t award a bug bounty, but I’ll take the kudos.
by dboreham on 5/30/23, 6:01 PM
by secondcoming on 5/30/23, 3:32 PM
by mikyd1954 on 5/30/23, 3:52 PM
by mikyd1954 on 5/30/23, 3:53 PM
by sir_rob on 5/31/23, 11:37 AM
by cookieperson on 5/30/23, 3:34 PM
by 0xbadcafebee on 5/30/23, 7:03 PM
by Hamuko on 5/30/23, 3:29 PM
by yolo3000 on 5/30/23, 4:03 PM
by renewiltord on 5/30/23, 3:18 PM
by we_never_see_it on 5/30/23, 3:20 PM
by andrewstuart on 5/30/23, 6:26 PM
by gooob on 5/30/23, 1:08 PM
by throwawayadvsec on 5/30/23, 4:37 PM
by SillyUsername on 5/30/23, 7:28 PM
by IYasha on 5/30/23, 3:48 PM