from Hacker News

Ask HN: chatGPT but for a company's knowledge base?

by mmlkrx on 1/15/23, 11:10 AM with 7 comments

We're currently looking for a suitable knowledge management tool and after being blown away by chatGPT's comprehension of natural language, I'm wondering if something exists that:

- uses a language model to improve discoverability

- is GDPR compliant (ideally open-source or self hosted)

- does not make stuff up but links to the relevant knowledge base article

- supports versioning of articles

- simple text based format (like markdown)

  • by nutanc on 1/15/23, 5:14 PM

    The search piece can be self hosted and can be compliant etc. But the generative piece is a little harder to do. The models are really big if you need good quality output and the best models are closed APIs.

    In my experiment for our web site, https://speech-kws.ozonetel.com/ozosearch, the search piece is self hosted(know more links). But the generated answer is given by OpenAI API.

  • by ibestvina on 1/17/23, 6:26 PM

    We are currently building something similar at Qluent [1], and are considering expanding into the usecase you described. If you find it interesting, I'd love to talk about your exact requirements. You can find me at ivan (dot) bestvina (at) qluent (dot) com.

    [1] https://qluent.com

  • by 32gbsd on 1/15/23, 11:33 AM

    This has all been done before chatgpt.