from Hacker News

Ask HN: How are vendor SLAs monitored in your organization?

by anttiai on 1/13/23, 2:06 PM with 2 comments

How do you monitor that your SaaS/cloud vendors meet the agreed service level? How does the process to file a request for compensation look like?

  • by sasakrsmanovic2 on 1/13/23, 3:16 PM

    I am both in vendor position, and client position.

    Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.