from Hacker News

Microsoft needs to improve customer support

by tanto on 9/8/22, 11:10 AM with 8 comments

• by tanto on 9/8/22, 11:10 AM

  I am struggling hard to book Microsoft 365 as I need Powerpoint for a single occasion and get reminded on every corner why I switched to Google + Apple a long time back.

  Waiting lists in chats? Seriously? I am not supposed to loose focus of the chat window? Holy cow.

• by d1sxeyes on 9/8/22, 12:13 PM

  Coming at this from the other side, it is incredibly frustrating and uneconomical as a customer support representative to have to deal with users who don't respond promptly on chat, of which there are a HUGE percentage.

  As a result, most organisations have either automatically or manually implemented procedures to cancel a chat after a set period of inactivity.

  This may just be a gentle nudge to try to avoid that.

• by bcrl on 9/8/22, 11:38 PM

  As does Google, Airbnb, Amazon, Facebook... This seems to be a recurring theme here on HN of late.