from Hacker News

Ask HN: Facebook Business Manager hacked and now locked out of accounts

by fantalamera on 7/25/22, 4:16 PM with 22 comments

Sorry in advance, but it's my turn for HN big tech support.

Our Meta/Facebook Business Manager account was hacked July 12, despite having 2FA. The hackers got away with spending $800k on scam ads and got our business manager & all ad accounts blocked.

We’re an adtech business and are losing tens of thousands in revenue per day until our ad accounts are re-instated. We have several open tickets with Meta/Facebook but not getting in contact with anyone who seems to be able to help. Almost 2 weeks later and still no update.

Anyone at Meta/FB that can help or point us in the right direction?

Thanks in advance

  • by lrvick on 7/25/22, 8:34 PM

    Your centralized exploitative adtech business that exists at the expense of the well being of society is failing because another bigger centralized exploitative adtech business will not care about your well being?

    Now you want a tech worker community who is among the people you track and exploit to help you get back to doing that.

    I suggest you take this as an opportunity to seek out a living producing something that has a chance of being actually positive for society.

  • by radiojasper on 7/25/22, 6:53 PM

    Ah yeah the good ol "we're losing tens of thousands a day". If you really make such money, you also should be able to afford a legal department.

  • by steve-222 on 7/25/22, 4:46 PM

    How was your 2FA method compromised? Until you're able to fix that, re-instating your account might mean another round of hundreds of thousands of dollars in scam ads on your behalf.

  • by joshstrange on 7/25/22, 7:19 PM

    See if your state has a Social Media liaison position/role, or even specifically a FB/IG liaison. I had no clue this was a thing until a relative's business IG account was hacked. No amount of screaming/begging or filling out all the forms helped, the liaison had her account restored in under a day.

  • by nathanaldensr on 7/25/22, 4:43 PM

    Time to call a lawyer.

  • by ilamont on 7/25/22, 4:29 PM

    You don't have an account manager? You can't freeze the payment method?

  • by Volker_W on 7/25/22, 7:00 PM

    > We’re an adtech business

    Get fucked.

  • by mcraiha on 7/25/22, 4:44 PM

    Did they bypass/disable 2FA or did they get the code somehow?

  • by przeor on 7/25/22, 9:39 PM

    I got similar situation with Twillio and we got fast response and full refund. Just saying :-)

  • by yieldcrv on 7/25/22, 5:43 PM

    Was your 2FA just coming as a text message to your phone?

  • by eurasiantiger on 7/26/22, 5:40 AM

    Sincerely, I hope your product fails and your company goes under. Screw adtech and screw your investors.

  • by LonisHamaili on 7/25/22, 4:32 PM

    Sad to hear