from Hacker News

Ask Apple to compensate for a screen protector used on a new but faulty iPhone?

by hank_z on 3/14/22, 10:32 PM with 8 comments

It has become very common for iPhone users to apply a screen protector right after unboxing. However, it is not unusual to receive a faulty iPhone even if it is brand new nowadays. If customers apply a screen protector to the new iPhone that happens to be faulty, is Apple responsible to compensate customers for the screen protector?

My local (UK) apple store dismissed my request because the screen protector was not purchased from apple store. But I believe this is not justified because the phone is faulty and Apple should compensate for customer’s loss, i.e, the screen protector. Can any readers here tell me if I am right or not? Any help would be appreciated.

  • by wikibob on 3/14/22, 11:02 PM

    This is absurd. They are $9 for a pack of 3 on Amazon, buy a 3 pack and be done with it.

  • by daviddever23box on 3/14/22, 11:16 PM

    Remove the screen protector from the old phone, done. If you can’t, then it would be considered a consumable.

  • by yuppie_scum on 3/14/22, 11:09 PM

    You’re not right.