by swanson on 11/9/21, 2:30 PM with 21 comments
by danielzarick on 11/9/21, 2:40 PM
In our time building and working at startups, we came to realize customer success was a secret weapon that’s massively overlooked and underfunded. If you use customer success properly, it’s the core tool that helps you get to the SaaS holy grail of negative churn.
The first employee we hired after raising money this year was our customer success advisor, Shareil Nariman. And he’s who wrote this guide which is fully published on the site. Just a small way we hoped to use the benefit of having funding to give back to the community.
Let us know if there’s stuff you think we missed!
by jerrygoyal on 11/9/21, 4:57 PM
by handrous on 11/9/21, 6:54 PM
by temp004 on 11/9/21, 6:01 PM
https://attachments.convertkitcdnn.com/112815/c7859eeb-b6f1-...
(ps: my apologies to the arrows co-founder who I see is in the comments)
edit: I'm curious why this was downvoted? it's a more direct link to the same source and saves the users time. instead of being linked to a marketing funnel.
by dudeman13 on 11/9/21, 6:09 PM
by skidoo48 on 11/9/21, 4:54 PM