from Hacker News

Ask HN: Do you still recommend Fastmail?

by dot1x on 7/8/21, 8:58 AM with 2 comments

I've seen plenty of posts praising Fastmail, so when I got my own domain I decided to move there.

My experience has been all but stellar. My emails simply won't send or send after days. When I contacted support, they said that for the first month my emails will go through an "intensive" spam filtering "just in case" I'm a spammer, so it's "natural" to expect delays in sending email.

When asked if it's normal for it to take more than a day for the email to be sent, they escalated to L2. It's been a few days yet I haven't heard anything back.

Clearly this is not a company I would usually support with my money (what email company can't _send_ emails and treats paying customers as criminals?), but the high praise here on HN makes me think I'm an outlier, so I'm wondering if people still think Fastmail is great, or there are other alternatives.

  • by troydavis on 7/8/21, 9:04 AM

    I’ve been a customer for 5+ years and I still love it. Their support escalations can take a little time, but keep in mind you’re (we’re) paying something like $50-$100/year, and a typical escalated support ticket (ie, a problem that requires account-specific troubleshooting) can cost $10-$25 of labor.

    Of course, it needs to be reliable and send mail. Maybe see how their response and the second month goes, then decide.

  • by a3n on 7/8/21, 10:50 AM

    I've been a Fastmail customer for many years, using my own domain. I never think about it. So, yes, I recommend Fastmail.