from Hacker News

The Rise of Strategic Customer Support Teams

by johnjwang on 3/16/21, 5:35 PM with 3 comments

• by wgyn on 3/16/21, 6:01 PM

  This was a great read. Allison Pickens is the former COO of Gainsight, so she definitely knows what she's talking about when it comes to Customer Success/Customer Support.

  Think this topic doesn't get covered enough in the startup world, even though this is a direct quote from Sam Altman's Startup Playbook: "have great customer support."

• by vshlos on 3/16/21, 5:49 PM

  Assembled is a great product. I have recommended it to a bunch of people that are serious about optimizing response times and getting the right people in front of the customers.

• by MaxPGreenwald on 3/16/21, 6:17 PM

  +1 Assembled is a great product and customer of ours. Grateful to be working with them