from Hacker News

Front (YC S14) raises $59M round led by other tech CEOs

by cissou on 1/22/20, 5:03 PM with 23 comments

  • by cm2012 on 1/22/20, 7:16 PM

    I always find it informative to check a company's fb ads to learn how they pitch themselves. Front has pretty neat ones: https://www.facebook.com/ads/library/?active_status=all&ad_t...

    I'd probably test big text on a static image that says, "Make your businesses email way better" or something like that to get business manager's attention quicker as people scroll fb.

  • by 1123581321 on 1/22/20, 6:58 PM

    Interesting product. I can see some value in noting that I’m going to be responding to a group email or asking someone else to respond.

    The shared inboxes seem like a low cost alternative to help desk/support software and would be likely outgrown quickly by an organization with the budget for premium email.

    Can anyone discuss their usage of it?

  • by jokull on 1/22/20, 8:16 PM

    They charge per seat so it gets expensive if you have lots of people that need access but are not full time support. That being said we never switched and are still paying! Good product. Surprised there isn’t more competition. Lots of SMB’s need this.

  • by deedubaya on 1/22/20, 8:13 PM

    I'm a happy paying Front user.

    We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it).

    Saved replies, snoozing, assignment, and in-thread private chat are the best features.

  • by jiveturkey on 1/22/20, 7:32 PM

    Interesting, because on the surface it's just another ticketing system. From the screenshot on techcrunch, it does look like it has a compelling UI, but I'd be hard pressed to think a better UI will be competitive against entrenched players. Obviously I'd be wrong since they seem to be getting significant traction.

  • by jeffshek on 1/23/20, 6:56 AM

    https://firstround.com/review/the-founders-guide-to-discipli...

    A really good podcast about how her strategy on efficient fundraising.

  • by sebasmurphy on 1/22/20, 8:51 PM

    The pricing on some of the higher tier plans looks a little ridiculous. $40 and $79 per user/month O_o.