by steven2012 on 1/29/19, 12:06 AM with 2 comments
by brokenmachine on 1/29/19, 5:09 AM
The specific problem described in the article (a TV that won't work properly because of an app that you cannot uninstall), under Australian consumer laws this would not be a problem. I would be able to demand a fix, replacement or refund from the seller.
Of course, that doesn't help people in places with weak consumer laws such as the US.
In a more general sense, I believe it should be illegal for a manufacturer to remotely update firmware in a way that the purchaser is not able to downgrade to the exact configuration that it was at the time of purchase.
I wish our governments would actually work for the people.
by woodandsteel on 1/29/19, 1:20 AM
Another type is information asymmetry, which is when the seller knows something the buyer would benefit from knowing but doesn't. An example would be some sells a car as running great but knows it is really a leamon.
What we have here as a case of blatant information asymmetry. Consumers think they are basically buying a TV set, but it is actually doing all sorts of things they have little or know awareness of. And there is an unspoken agreement among the TV set producers that they won't tell the consumers, much less offer them real alternatives.