by prashka on 11/19/18, 9:21 AM with 4 comments
by metildaa on 11/19/18, 10:22 AM
The price (starting at $1 per hour per agent) seems crazy expensive if you have any notable volume. Nevermind that Twilio isn't providing much beyond APIs (from my reading), it seems like a niche product that won't take off for most contact centers, as few have developers on staff.