by j_shi on 6/27/17, 9:21 PM with 0 comments
Nowadays, responses to customer service tickets have been copy and paste boilerplate that only remotely address the issue.
i.e. Today I contested a wait fee, and immediately got a boilerplate "what is a wait fee - a wait fee is ______" response, with the ticket being automarked as resolved. Responding to that elicits further boilerplate.