from Hacker News

Adobe support tells teacher to “get a better job”

by nerdy on 6/13/17, 6:06 PM with 22 comments

  • by matthewmacleod on 6/13/17, 9:57 PM

    Have people always been this uncharitable?

    This quite clearly reads like a clumsy phrasing by someone who is not a native English speaker. I'd wager one of the earlier messages was along the lines of "I can't afford higher prices because of my job" or something, and it seems obvious how this then gets kind of mangled in response. That an ESOL teacher would not make this assumption is frankly baffling to me.

    The world would be a much nicer place if we assumed good intentions in people we dealt with. Maybe I'm just naïve. But it kind of pisses me off that some poor support worker could quite conceivably lose their job because someone took out-of-proportion offense.

  • by bykovich2 on 6/13/17, 7:49 PM

    The support tech seems like she was being genuinely caring, even if she shoved her foot in her mouth a bit. Thanks to this poster, she'll lose her job. Good work, lady!

  • by metalliqaz on 6/13/17, 6:40 PM

    She didn't include enough of the conversation to provide context. It's possible the support person was responding to her own complaints about the profession.

  • by mproud on 6/13/17, 7:45 PM

    Maybe the support agent just didn’t fully think the statement through, or just didn’t do a good job writing in his/her second language. However, we might be missing the full context. Could she have joked about not receiving a huge salary? Could the agent have misinterpreted her comments as being serious as opposed to being farcical?

  • by quantumwannabe on 6/14/17, 1:57 PM

    The tweet appears to be deleted. If anyone would like to read it, here's an archive: http://archive.is/T9tNh

  • by zhyan7109 on 6/13/17, 6:23 PM

    Wow, shame on this Adobe support person. 50 bucks a month is no trivial amount. Plus, with teachers paying school supplies out of pocket and not getting paid for the extra hours marking and prepping. The least this person could've done is to show some respect!

  • by pc2g4d on 6/13/17, 7:15 PM

    That's unfortunate. I hope Adobe reaches out and apologizes.

  • by xiaoma on 6/13/17, 8:23 PM

    Time to switch to Vectr? It's free, great for students and works on chromebooks.

    Autodesk sketchbook is a good quality freemium tool to, though a bit crippled and the lowest tiers are still too much for schools.