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Ask HN: What're the worst-designed things you've ever used?

by 10dpd on 2/20/17, 9:11 PM with 3 comments

• by joeclark77 on 2/20/17, 9:15 PM

  "Self service" checkouts at grocery stores. I get the idea that the bagging area is also a scale, and that's supposed to keep customers honest. But it leads to so many darn problems, the devices aren't really "self service". And moreover, every time it malfunctions you're reminded by the store that we don't trust you which seems like a terrible way to treat good customers.

  Still, I don't know if it's fair to pick on a technology that's so new. In a way, they're still learning, and they're following the advice that many in the design thinking movement would give: make a prototype, even if it's not perfect, and try it out with real customers.

• by masterleep on 2/20/17, 9:20 PM

  The Apple TV remote control has to be up there, because clearly it was designed for use in a lab rather than a darkened room.

• by sheraz on 2/20/17, 9:23 PM

  getting a travel card in stockholm subway/bus system. Absolute nightmare