by garrettdimon on 5/11/16, 1:52 PM
While I can't speak for the entire team, this was a process that felt both intense and highly rewarding. It's often not easy for teams to find time to commit to working through a process like this, but internally, it feels like it's made a big difference in our momentum and confidence in the ways we're addressing customer feedback. It's a process that I'd highly recommend to any team that feels like they have an overwhelming backlog of improvements.